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Problems installing Nero 9?

Installation problems with Nero 9 can be solved by using our Nero General CleanTool. It removes conflicting Nero entries which are or were installed on your computer.

Please first start the Nero General CleanTool and continue by installing Nero 9 again:

Download the Nero General CleanTool to your desktop. Unzip the ZIP file with WinZip or WinRAR and save the content to your preferred location on your hard drive. Double-click the unzipped EXE file to start the Nero General CleanTool. The "Nero General CleanTool" window will open. The installed Nero products will be displayed.

Select the check boxes next to the Nero products that you want to remove. Then click the "Clean" button. A status window will open. The tool may take several minutes to finish.

Please wait until the progress bar has moved completely to the right. In the "Nero General CleanTool" window click the "Exit" button as soon as the erasing procedure has completed.

Reboot your computer. The Nero General CleanTool will have removed all selected Nero entries from your computer.

Now you can continue with installing Nero 9.